How can we help?
Quick answers about your orders, delivery, and services.
What is Newness Go and why is it called a Super App?
Newness Go is Bangladesh premier Super App designed to be your One App, All Solutions. Unlike traditional apps, we combine Food Delivery, Grocery, Pharmacy (24/7), Fashion, Electronics, Parcel, and Rental services into a single platform. Plus, we donate 1% of our profits to orphans, so every order you place helps a child in need.
Which areas do you currently cover for delivery?
We operate nationwide! Our Parcel, Fashion, and Electronics delivery is available all over Bangladesh. However, express services like Food and Grocery delivery are currently serving exclusive zones in Dhaka, Chittagong, and Cumilla, with more cities coming soon.
How long does delivery take?
We value your time. For Food and Grocery, our standard delivery time is 30-45 minutes. For Pharmacy, we offer urgent 24/7 delivery. Nationwide courier delivery for Fashion or Electronics typically takes 24-48 hours inside Dhaka and 1-3 days outside Dhaka.
What is the 24-Hour Return Policy?
Your satisfaction is our priority. If you receive a defective, incorrect, or unsatisfactory product (valid for Fashion, Electronics, and Non-perishables), you can initiate a return request within 24 hours of delivery. Terms and conditions apply.
How can I pay for my orders?
We accept all major payment methods to make your life easier. You can pay via Cash on Delivery (COD), Digital Wallets like bKash, Nagad, Rocket, and all major Credit/Debit cards (Visa, Mastercard, Amex) through our secure gateway
Is the Pharmacy service really available 24/7?
Yes! We understand that medical emergencies dont look at the clock. Our Pharmacy delivery service operates 24 hours a day, 7 days a week, ensuring you get urgent medicine whenever you need it.
Can I track my order in real-time?
Absolutely. Once your order is confirmed, you can track your Riders location in real-time on the Newness Go App map, from the restaurant/store pickup all the way to your doorstep.
Do you have any hidden charges?
No, we believe in full transparency. You only pay the product price + a standard delivery fee (which is shown before you checkout). There are no hidden service charges
How does the 1% for Orphans program work?
Its simple and automatic. You dont pay extra. From Newness Go own profit margin, we set aside 1% of every order to donate to orphanages in Bangladesh. By shopping with us, you are directly contributing to their food, shelter, and education.
What should I do if I face an issue with my order?
Our support team is always ready to help. You can reach us via the in-app Help Center, live chat, or email us directly through our Contact Us page. We aim to resolve all issues instantly.
Is "Newness" and "Newness Go" the same company?
Yes, absolutely! Newness is our parent ecosystem and brand identity, while Newness Go is the Super App service through which we serve our customers. Whether you search for Newness or Newness Go, you are connecting with the same trusted multinational company operating in Bangladesh, UAE, and KSA.
Is Newness a trusted online shopping site in Bangladesh?
Newness is one of the most reliable online shopping platforms in Bangladesh. We are a registered multinational company with a 24-hour return policy, transparent pricing, and a unique 1% for Orphans social cause, making us 100% trustworthy for millions of users.
What makes Newness different from other apps like Pathao or Daraz?
While others focus on just rides or just products, Newness Go is a complete Super App. We combine the speed of food delivery (like Pathao) with the variety of e-commerce (like Daraz) and add unique services like 24/7 Pharmacy and Rental Services, all while donating 1% of profits to charity.
Does Newness have any physical outlets?
Newness Go primarily operates as a digital-first Super App to ensure the best prices for you. However, we have partner stores, warehouses, and hubs across Dhaka, Chittagong, and Cumilla to ensure lightning-fast delivery.
Which is the best food delivery app in Bangladesh for fast delivery?
Newness Go is rated as a top choice for food delivery because we guarantee a 30-45 minute delivery time inside our coverage zones. Unlike others, we ensure hot food reaches your doorstep without delay, making us the fastest growing food delivery service in Dhaka, Chittagong, and Cumilla.
Can I order online grocery delivery near me using Newness?
Yes! Newness Go offers a comprehensive Online Grocery Delivery service. From fresh vegetables and fish to daily household essentials, we deliver everything from your local Bazar directly to your home at prices often lower than the market (check our 1 Takay Bazar deals!).
Is there any app that delivers medicine at night in Dhaka?
Newness Go is your lifesaver for late-night emergencies. We provide 24/7 Pharmacy Delivery service across our coverage areas. Whether it's 2 AM or 6 AM, you can order urgent medication through the Newness Go app, and our riders will deliver it instantly.
Where can I find the cheapest online shopping deals in BD?
Newness Go is famous for offering the best value. Our 1 Takay Bazar campaign allows users to buy selected products for just 1 Taka. We actively monitor market prices to ensure we are more affordable than traditional e-commerce sites for Fashion, Electronics, and Gadgets.
Does Newness offer parcel or courier delivery services?
Yes, Newness Go provides a secure Parcel Delivery Service. Whether you need to send a document within the city or a gift package to another district, our nationwide logistics network ensures safe and timely delivery, similar to top courier services but with better tracking.
Can I rent a bike or car through Newness?
Yes, Newness Go offers a hassle-free Rental Service. You can rent motorbikes or cars for daily or monthly use directly through our app, avoiding the complexity of traditional rental agencies.
Is my money safe if I pay in advance on Newness?
100% safe. Newness Go uses secure, encrypted payment gateways. If for any reason your order is cancelled, we process instant refunds to your Newness Balance or within standard banking days to your original payment method.
How do I contact Newness customer care?
We are always here for you. You can use the Live Chat feature inside the Newness Go app for instant support, or email us via our website Contact Us page. We pride ourselves on having a responsive support team.
What is the Newness Water I see on the app?
Newness Water is our own premium brand of purified drinking water, ensuring the highest hygiene standards. It is one of our many Newness Verified products where we guarantee quality directly from production to delivery.
Why is the delivery charge sometimes different?
We try to keep delivery fees as low as possible. The charge depends on the distance between the store and your location. However, keep an eye out for our frequent Free Delivery campaigns and promo codes!
How can I delete my Newness account?
We would be sad to see you go! But if you wish to delete your account, you can easily do so from the Settings section in the Newness Go app. Your data will be removed according to our privacy policy.