At Newness Fashion Limited, we want you to be completely satisfied with your purchase. Our Return & Refund Policy is designed to ensure a smooth and fair process for returns and refunds. Please read this policy carefully before making a purchase.

Policy Overview

We offer a straightforward return and refund policy to ensure customer satisfaction. If you're not completely happy with your purchase, you may return eligible items within the specified time frame for a refund or exchange.

Key Points: 5-day return window, items must be in original condition, original packaging required, refund to original payment method.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must have been purchased from newness.com.bd
  • The item must be unworn, unwashed, and in original condition
  • All original tags and packaging must be intact
  • The item must not be on the exclusion list (see Exclusions section)
  • Proof of purchase must be provided (order number or receipt)

Return Time Frame

You have 5 days from the date of delivery to initiate a return. After this period, we cannot accept returns or offer refunds.

The 5-day period begins on the date the item is delivered to you as confirmed by our shipping carrier. We recommend initiating your return as soon as possible to ensure you meet the deadline.

Item Condition Requirements

All returned items must meet the following condition requirements:

  • No signs of wear, use, or alteration
  • No stains, odors, or damage
  • Original tags must be attached
  • Original packaging must be included
  • All accessories, if any, must be included

Items that do not meet these condition requirements will not be accepted for return and will be returned to you at your expense.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at [email protected]
  2. Provide your order number and the item(s) you wish to return
  3. Explain the reason for the return
  4. Wait for return authorization via email
  5. Package the item securely in its original packaging
  6. Attach the return shipping label (provided by us)
  7. Drop off the package at the designated shipping location

Once we receive and inspect the returned item, we will process your refund within 3-5 business days.

Refund Process

Refunds will be processed according to the following guidelines:

  • Refunds will be issued to the original payment method
  • Processing time: 3-5 business days after we receive the returned item
  • Bank transfers may take additional time to appear in your account
  • Shipping costs are non-refundable unless the return is due to our error
  • Gift recipients will receive store credit for returned items

You will receive an email confirmation once your refund has been processed.

Return Exclusions

The following items cannot be returned or refunded:

  • Items marked as "Final Sale" or "Non-Returnable"
  • Personalized or customized items
  • Undergarments and swimwear for hygiene reasons
  • Items damaged after delivery
  • Items returned after the 5-day window
  • Items without original tags or packaging

Return Shipping

Return shipping guidelines:

  • We provide a prepaid return shipping label for eligible returns
  • Package items securely to prevent damage during transit
  • Use the original packaging when possible
  • Keep your return tracking number until the refund is processed
  • If returning multiple items, package them together to save on shipping

If the return is due to our error (wrong item, defective product), we will cover all shipping costs.

Contact Support

Our customer support team is here to help with any questions about returns and refunds:

Email: [email protected]

Response Time: 24-48 hours

Working Hours: Saturday to Thursday, 9:00 AM - 6:00 PM

When contacting us, please have your order number ready and provide detailed information about your return request.