Return & Exchange Policy – Newness Bangladesh
At Newness Fashion Ltd., your satisfaction is our top priority. We are committed to ensuring you have a seamless and pleasant shopping experience at www.newness.com.bd. This policy outlines the procedures for returns and exchanges to make the process clear and hassle-free.
Delivery to Your Doorstep
We understand you’re excited to receive your order. We partner with Paperfly, a trusted logistics provider in Bangladesh, to deliver your products safely and efficiently. You can expect your order to arrive at your doorstep within 7-8 days.
Our Return & Exchange Promise
While we strive for perfection, we understand that issues can sometimes occur. We offer a straightforward return policy for items that don’t meet your expectations due to an error on our part.
Conditions for a Free Return or Exchange:
We will gladly accept a return or exchange, free of charge, if you have received:
- A damaged or defective item
- The wrong product entirely
- A product that is the incorrect size or color from what you ordered
Please Note: We do not accept returns or exchanges for a “change of mind.” We encourage you to review your order carefully before confirming your purchase.
How to Initiate a Return or Exchange:
- Contact Us Promptly: You must contact our customer support team within 2 days of receiving your product to be eligible for a return.
- Prepare Your Product: To ensure a smooth process, please make sure the item meets the following conditions:
- The product must be unused, unworn, and unwashed.
- It must be in its original condition and packaging.
- All original tags, labels, accessories, and components must be included. Returns cannot be processed if any part of the product is missing.
- Processing Your Request: Once we receive the returned item and verify its condition, we will process your exchange or refund. Please allow up to 7 working days for the entire process to be completed.
Need Help?
Our dedicated customer support team is here to assist you with any questions about your order, our delivery process, or our return policy. Your confidence and satisfaction are what we build our brand on.
Thank you for shopping with Newness Fashion Ltd.!