Frequently Asked Questions

What to Expect When You Contact Us:

When you reach out to our customer support team, you can expect:

• Professional Courtesy: Our support agents are trained to be polite, patient, and understanding
• Quick Response: Average response time of 30 minutes for live chat, 2 hours for email
• Comprehensive Solutions: We don't just answer questions—we solve problems
• Follow-Up: We'll follow up to ensure your issue is completely resolved
• Escalation Process: If your issue requires special attention, we have a clear escalation process

Our Support Team's Expertise:

Our customer support team is extensively trained on:

• Product knowledge and fashion trends
• Order processing and tracking systems
• Return and refund policies
• Payment processing and security
• Local customs and regulations in each operating country

Factors Affecting Delivery Time:

• Product Availability: In-stock items ship immediately; back-ordered items may take longer
• Order Processing: 1-2 business days for order verification and packaging
• Customs Clearance: International orders may experience delays due to customs procedures
• Location: Remote areas may take longer than major cities
• Holidays and Weekends: Delivery times exclude weekends and public holidays
• Weather Conditions: Severe weather may cause temporary delays

Delivery Time Breakdown for Dubai Products (15 Days Maximum):

• Days 1-2: Order processing and quality check at Dubai warehouse
• Days 3-5: Customs clearance and export procedures
• Days 6-10: International transit via air freight
• Days 11-13: Import customs clearance in destination country
• Days 14-15: Local delivery to your address

How We Select Our Courier Partners:

• Reliability: On-time delivery rate of 95% or higher
• Coverage: Ability to deliver to all areas we serve
• Technology: Advanced tracking systems and integration capabilities
• Customer Service: Responsive support for delivery issues
• Value: Competitive pricing without compromising service quality

What This Means for You:

• Multiple Options: Choose the delivery speed and cost that works for you
• Reliable Service: Our partners are vetted for consistent performance
• Complete Tracking: Know exactly where your order is at all times
• Flexible Delivery: Options for delivery time, location, and recipient
• Problem Resolution: We work closely with partners to resolve any delivery issues

Order Status Breakdown - What Each Status Means:

📝 Order Placed

• What it means: We've received your order and it's entered into our system
• Timeline: Immediate
• What happens next: Our system verifies payment and checks product availability
• What you should do: Check your email for order confirmation

✅ Order Confirmed

• What it means: Payment is verified and items are reserved for you
• Timeline: Within 1 hour of placing order
• What happens next: Order moves to processing department
• What you should do: Review order details for accuracy

📦 Order Processed

• What it means: Items are being picked, packed, and prepared for shipment
• Timeline: 1-2 business days
• What happens next: Package is labeled and handed to courier
• What you should do: Ensure delivery address is correct

🚚 Order Shipped

• What it means: Package has left our warehouse and is with the courier
• Timeline: 2-3 business days after order confirmation
• What happens next: Package is in transit to your location
• What you should do: Track using the provided tracking number

🏠 Out for Delivery

• What it means: Package is on the delivery vehicle and will be delivered today
• Timeline: Same day as expected delivery date
• What happens next: Courier will attempt delivery to your address
• What you should do: Be available to receive the package

✅ Delivered

• What it means: Package has been successfully delivered to your address
• Timeline: On or before the promised delivery date
• What happens next: Order is complete
• What you should do: Inspect package and items immediately

Advanced Tracking Features:

• Real-Time Map Tracking: See your package's location on a map (available for select couriers)
• Delivery Time Prediction: Get a 2-hour delivery window on the day of delivery
• Delivery Instructions: Add special instructions for the courier (e.g., "Leave with neighbor")
• Proof of Delivery: Receive a photo or signature confirmation when delivered
• Delivery Alerts: Get notified when the driver is approaching

Troubleshooting Tracking Issues:

• Tracking Not Updating: Allow 24-48 hours for tracking to activate after shipping
• Incorrect Information: Contact customer support immediately with your order number
• Delayed Delivery: Check for weather alerts or holidays in your area
• Package Marked Delivered but Not Received: Contact us within 24 hours for investigation

International Shipping Requirements:

📋 Documentation Required:

• Valid ID: Government-issued identification for the sender and recipient
• Complete Address: Full address with postal code and contact phone number
• Item Description: Detailed description of contents for customs
• Value Declaration: Accurate declaration of item value for customs assessment

🚫 Prohibited Items:

• Perishable goods
• Hazardous materials
• Weapons and ammunition
• Counterfeit goods
• Items that violate intellectual property rights
• Any item prohibited by the destination country's laws

📦 Package Requirements:

• Maximum weight: 30kg per package
• Maximum dimensions: 150cm (length + width + height)
• Secure packaging to prevent damage during transit
• Clear labeling with sender and recipient information

Customs and Duties:

🛃 What to Expect:

• International orders are subject to customs inspection in the destination country
• Customs duties and taxes may apply based on the item's value and type
• The recipient is responsible for paying any customs fees
• Customs processing typically takes 3-5 business days

💰 Duty and Tax Calculator:

• We provide an estimate of potential duties at checkout
• Final duty amounts are determined by customs authorities
• Duty rates vary by country and product category
• Some items may be exempt from duties (e.g., gifts below certain values)

📄 Required Documentation for Customs:

• Commercial Invoice (provided by Newness)
• Packing List
• Certificate of Origin (for certain products)
• Any special permits required for the destination country

How to Place an International Order:

🛒 Step 1: Shopping

• Browse our website and select items you wish to purchase
• Add items to your cart
• Ensure items are available for international shipping (marked with a globe icon)

📍 Step 2: Checkout

• Proceed to checkout and select the international shipping address
• Choose your preferred shipping method (Express, Standard, or Economy)
• Review the estimated delivery time and shipping cost
• See the estimated customs duties (if applicable)

💳 Step 3: Payment

• Complete payment using your preferred method
• International orders may require additional verification
• You'll receive an order confirmation with all details

📦 Step 4: Tracking and Delivery

• Track your order using the provided tracking number
• Monitor customs clearance progress
• Receive real-time updates until delivery

How We Calculate Your Total Shipping Cost:

📊 Step 1: Package Details

• We calculate the volumetric weight of your package: Length × Width × Height ÷ 5000
• We compare volumetric weight with actual weight and use the higher value
• We determine the package size category (Small, Medium, Large, Extra Large)

🌍 Step 2: Route Determination

• We identify the origin and destination countries
• We select the optimal shipping route based on speed and cost
• We apply the corresponding rate for that route

💰 Step 3: Duty Estimation

• We categorize each item by type (clothing, accessories, etc.)
• We apply the duty rate for that category in the destination country
• We calculate any applicable VAT or sales tax

🧾 Step 4: Final Quote

• We sum all components: shipping + duties + handling + insurance (if selected)
• We present you with a detailed breakdown before payment
• We guarantee the quoted price (no hidden fees)

Sample Cost Calculation (UAE to Bangladesh):

📦 Package Details:

• Items: 2 shirts, 1 pair of jeans
• Total weight: 1.5 kg
• Package dimensions: 30cm × 25cm × 10cm

💰 Cost Breakdown:

• Base Shipping: $25 (Standard rate for UAE to Bangladesh)
• Customs Duties: $18 (12% of $150 item value)
• VAT: $15 (10% of item value)
• Handling Fee: $8
• Insurance: $3 (2% of $150 value)
• Fuel Surcharge: $2.50 (10% of base shipping)
• Total: $71.50

Money-Saving Tips for International Orders:

📦 Consolidate Shipments

• Order multiple items together to save on per-item shipping costs
• Consolidated shipments often qualify for better rates

🏷️ Take Advantage of Duty-Free Allowances

• Many countries allow gifts under a certain value to enter duty-free
• Check the destination country's duty-free threshold

🎁 Ship as Gifts

• Gift shipments often have lower duty rates
• Mark items as gifts when possible (must be genuine gifts)

📅 Choose Slower Shipping

• Economy shipping is significantly cheaper than express
• Plan ahead to avoid rush shipping fees

💳 Use Local Payment Methods

• Some payment methods offer international shipping discounts
• Check for promotional offers on our website

Complete Delivery Process Breakdown (15-Day Maximum Timeline):

📝 Phase 1: Order Processing (Days 1-2)

• Day 1: Order received and payment verified
• Day 1: Items picked from Dubai warehouse shelves
• Day 2: Quality inspection and packaging
• Day 2: Shipping label created and documentation prepared

🛃 Phase 2: Export Procedures (Days 3-5)

• Day 3: Package handed to courier at Dubai facility
• Day 3: Export customs clearance in UAE
• Day 4: Security screening and documentation verification
• Day 5: Package loaded onto aircraft for international transit

✈️ Phase 3: International Transit (Days 6-10)

• Days 6-7: Air freight to destination country
• Day 8: Arrival at destination country's international airport
• Day 9: Unloading and transfer to customs facility
• Day 10: Import customs clearance process begins

🏠 Phase 4: Local Delivery (Days 11-15)

• Day 11: Customs clearance completed
• Day 12: Package transferred to local courier facility
• Day 13: Local sorting and routing to delivery area
• Days 14-15: Final delivery to your address

Factors That Can Affect Dubai Delivery Timeline:

📦 Product-Specific Factors:

• Availability: In-stock items ship immediately; back-ordered items add 2-3 days
• Size/Weight: Larger items may require special handling
• Category: Certain categories (electronics, cosmetics) may need additional inspections

🌍 External Factors:

• Weather Conditions: Sandstorms, heavy rain, or extreme temperatures can delay flights
• Holidays: Ramadan, Eid, Christmas, and local holidays can extend processing times
• Political Climate: Changes in regulations or diplomatic relations may affect customs
• Global Events: Pandemics, conflicts, or natural disasters can disrupt supply chains

🛃 Customs Factors:

• Documentation: Incomplete or incorrect paperwork can cause delays
• Inspections: Random or targeted inspections add 1-3 days
• Duty Disputes: Questions about item value or classification can delay clearance
• Volume: High shipment volumes during peak seasons can slow processing

🚚 Logistics Factors:

• Courier Capacity: High demand can limit available shipping space
• Route Availability: Direct routes are faster; connecting flights add time
• Local Infrastructure: Strikes, protests, or infrastructure issues affect final delivery

How to Ensure Fastest Delivery from Dubai:

🚀 Choose Express Shipping

• Always select Express shipping for time-sensitive orders
• Express shipments are prioritized at every stage
• Express customers get dedicated customer support

📋 Provide Complete Information

• Ensure your shipping address is complete and accurate
• Include a local phone number for delivery coordination
• Specify any special delivery instructions

📧 Monitor Communications

• Check your email regularly for shipping updates
• Respond promptly to any requests for additional information
• Track your package using the provided tracking number

🕒 Order Early

• Place orders well in advance of when you need them
• Avoid ordering during peak holiday seasons if possible
• Consider potential delays when planning

📞 Stay in Touch

• Contact customer support if you haven't received updates in 3 days
• Report any delivery issues immediately
• Keep your contact information up to date

Payment Security Measures:

🔒 Encryption Technology

• 256-bit SSL Encryption: All payment data is encrypted during transmission
• PCI DSS Compliance: We meet the highest standards for payment security
• Tokenization: Your card details are replaced with secure tokens
• End-to-End Encryption: Data is encrypted from your device to the bank

🛡️ Fraud Prevention

• 3D Secure: Verified by Visa, Mastercard SecureCode
• Address Verification: Billing address verification
• CVV Verification: Card security code verification
• Machine Learning: AI-powered fraud detection system

🔍 Data Protection

• No Storage: We don't store complete credit card numbers
• Regular Audits: Security audits by third-party experts
• Compliance: GDPR, PCI DSS, and local data protection laws
• Employee Training: Regular security awareness training

Payment Process Flow:

🛒 Step 1: Add to Cart

• Select items and add to your shopping cart
• Review your cart for accuracy

📋 Step 2: Checkout

• Proceed to checkout and enter shipping information
• Review order details and total amount

💳 Step 3: Payment Selection

• Choose your preferred payment method
• See any applicable fees or surcharges

🔐 Step 4: Secure Payment

• Enter payment details on our secure payment page
• Complete any additional verification (3D Secure, OTP)

✅ Step 5: Confirmation

• Receive immediate payment confirmation
• Get order confirmation via email and SMS

Payment Security Guarantees:

💯 Zero Liability Policy

• If unauthorized charges appear on your statement due to shopping with Newness
• Report within 60 days of the charge
• We'll work with you to resolve the issue
• You're not responsible for fraudulent charges

🔄 Refund Protection

• Refunds are processed back to original payment method
• Refund processing time: 3-5 business days
• Full tracking of refund status in your account

📞 24/7 Security Monitoring

• Continuous monitoring of all transactions
• Immediate alerts for suspicious activity
• Dedicated security team on standby

How We Handle Your Payment Information:

📝 Data Collection

• We only collect the minimum information necessary to process your payment
• Required fields are clearly marked during checkout
• You can review all information before submitting

🔒 Data Storage

• Credit Card Numbers: Never stored on our servers
• Tokenized Data: Only secure tokens are stored for future use
• Encrypted Databases: All data is encrypted at rest and in transit
• Access Controls: Strict access controls limit who can view sensitive data

🔄 Data Processing

• Payment data is sent directly to our payment processors
• We never see your complete credit card information
• Transactions are processed in real-time with immediate confirmation

🗑️ Data Retention

• Payment information is retained only as long as necessary
• Transaction history is available in your account for 7 years
• Old data is securely deleted according to our retention policy

Our Security Partners and Certifications:

🏆 Security Certifications

• PCI DSS Level 1: Highest level of payment card industry compliance
• ISO 27001: International standard for information security management
• SOC 2 Type II: Service Organization Control report for security controls
• GDPR Compliance: General Data Protection Regulation compliance

🤝 Payment Processing Partners

• Stripe: Global payment processor with industry-leading security
• PayPal: Trusted worldwide payment platform
• Local Gateways: Country-specific processors (bKash, STC Pay, etc.)
• Banks: Direct integration with major banks in each country

🔍 Security Auditors

• McAfee: Regular security audits and vulnerability assessments
• Qualys: Continuous security monitoring and compliance reporting
• Third-Party Assessors: Independent security validation

What You Can Do to Protect Yourself:

🔐 Create Strong Passwords

• Use unique passwords for your Newness account
• Include uppercase, lowercase, numbers, and special characters
• Consider using a password manager to generate and store passwords

📱 Enable Two-Factor Authentication

• Add an extra layer of security to your account
• Use authenticator apps rather than SMS when possible
• Keep your backup codes in a safe place

👁️ Monitor Your Accounts

• Regularly check your bank and credit card statements
• Review your Newness order history for any unauthorized purchases
• Set up alerts for transactions on your payment methods

🌐 Verify Website Security

• Always check for "https://" and the padlock icon
• Ensure you're on the official newness.com.bd website
• Never enter payment information on unsecured sites

📧 Be Aware of Phishing

• Newness will never ask for your password or payment details via email
• Verify email sender addresses carefully
• Report suspicious emails to our security team

Step-by-Step Process to Change Payment Method:

📞 Step 1: Contact Customer Support

• Call our customer support hotline: +880-123-456-7890
• Or email: [email protected]
• Or use live chat on our website
• Have your order number ready

🔍 Step 2: Order Status Verification

• Support agent will check your order status
• They'll verify if payment method change is possible
• You'll be informed immediately about available options

💳 Step 3: Provide New Payment Details

• If change is possible, provide new payment information
• Support agent will securely collect new payment details
• All information is encrypted and protected

✅ Step 4: Confirmation and Processing

• You'll receive confirmation of payment method change
• Order will be processed with new payment method
• You'll get updated order confirmation

📧 Step 5: Documentation

• Receive email confirmation of the change
• Updated receipt/invoice with new payment method
>Order history in your account will reflect the change

Special Scenarios and Solutions:

💳 Credit Card Declined

• Scenario: Your credit card was declined but you have another card
• Solution: Contact support within 1 hour for quick change
• Process: Support will cancel original payment attempt and process new one
• Success rate: 98% if contacted quickly

🏦 Bank Transfer Issues

• Scenario: Bank transfer failed or you used wrong account
• Solution: Provide proof of failed transfer and new transfer details
• Process: Support will verify and update payment method
• Success rate: 85% with proper documentation

📱 Mobile Payment Problems

• Scenario: bKash, STC Pay, or other mobile payment failed
• Solution: Contact support with transaction reference
• Process: Support will verify with payment provider and update
• Success rate: 90% with proper reference

💵 Cash on Delivery Change

• Scenario: You selected COD but want to pay online
• Solution: Contact support before delivery day
• Process: Support will process online payment and update order
• Success rate: 95% if done before shipping

🎁 Gift Order Payment Change

• Scenario: You want to change who pays for a gift order
• Solution: Support can update payer information
• Process: Support will coordinate with both parties
• Success rate: 75% depending on circumstances

What Happens If Change Isn't Possible:

🔄 Cancel and Reorder

• If payment method cannot be changed, support may suggest cancellation
• You can then place a new order with preferred payment method
• This ensures you get exactly what you want with correct payment

⏳ Wait and Refund

• For shipped orders, wait for delivery
• Then request refund to original payment method
• Place new order with preferred payment method

💳 Chargeback Option

• If you were charged incorrectly, contact your bank
>Initiate chargeback process with proper documentation
• We'll cooperate with bank investigation

🎯 Special Considerations

• For large orders, we may make exceptions
• VIP customers have more flexibility
• System errors are always corrected in your favor

Eligibility Criteria for Returns:

✅ Items Eligible for Return:

• Condition: Must be unworn, unwashed, and in original condition
• Tags: All original tags must be attached and intact
• Packaging: Original packaging must be included
• Receipt: Proof of purchase required (order number or receipt)
• Timeframe: Within 5 days of delivery

❌ Items Not Eligible for Return:

• Personalized Items: Customized or personalized products
• Undergarments: Bras, underwear, socks, swimwear for hygiene reasons
• Final Sale Items: Items marked as "Final Sale" or "Non-Returnable"
• Perishable Items: Any items with expiration dates
• Damaged Items: Items damaged after delivery (customer's responsibility)
• Used Items: Items showing signs of wear, use, or alteration

⚠️ Special Considerations:

• Defective Items: Items with manufacturing defects can be returned anytime
• Wrong Items: If we sent the wrong item, return is always accepted
• Damaged in Transit: Items damaged during shipping are eligible for return

Return Process Step-by-Step:

📞 Step 1: Contact Customer Support

• Email: [email protected]
• Phone: Country-specific numbers
• Live Chat: Available on website
• Required Information: Order number, item(s) to return, reason for return

📋 Step 2: Return Authorization

• Customer support reviews return request
• Eligibility confirmed within 24 hours
• Return authorization number (RAN) provided
• Return shipping label sent via email

📦 Step 3: Package Preparation

• Package item securely in original packaging
• Include all original tags, accessories, and documentation
• Attach return shipping label to package
• Include RAN inside package for reference

🚚 Step 4: Return Shipping

• Drop off package at designated shipping location
• Keep tracking number for reference
• Package typically arrives at our facility in 3-7 days

🔍 Step 5: Inspection and Processing

• Package inspected upon receipt
• Item condition verified against return criteria
• Processing completed within 2 business days

💰 Step 6: Refund Issued

• Refund processed to original payment method
• Processing time: 3-5 business days
• Confirmation email sent to customer

Refund Options and Processing:

💳 Refund to Original Payment Method

• Credit/Debit Cards: 3-5 business days to appear on statement
• Mobile Payments: 1-3 business days for bKash, STC Pay, etc.
• Bank Transfers: 5-7 business days for bank transfers
• COD: Refund via bank transfer or mobile payment

🛒 Store Credit

• Processing: Immediate upon return approval
• Validity: 12 months from date of issue
• Benefits: 10% bonus value added to store credit
• Usage: Can be used for any purchase on website

🔄 Exchange Option

• Availability: Subject to item availability
• Process: Same as return but specify exchange item
• Shipping: Exchange item shipped immediately upon return approval
• Price Difference: Refunded or charged as applicable

📧 Refund Confirmation

• Email confirmation sent when refund is processed
• Includes refund amount, method, and expected timeline
• Customer can track refund status in their account

Preparation: Before Initiating Your Return

📋 Gather Required Information

• Order Number: Found in your confirmation email or account
• Item Details: Name of item(s) you wish to return
• Reason for Return: Be specific (size, color, quality, etc.)
• Proof of Purchase: Email confirmation or account screenshot

📸 Document Item Condition

• Take clear photos of the item showing its current condition
• Include photos of any defects, damage, or issues
• Photos help support your return request and speed up approval

📦 Prepare Item for Return

• Ensure item is unworn, unwashed, and in original condition
• Keep all original tags, labels, and packaging
• Have item ready to package once return is authorized

Step 1: Contact Customer Support

📞 How to Reach Us

• Email: [email protected] (recommended for documentation)
• Phone: +880-123-456-7890 (Bangladesh), +971-4-123-4567 (UAE), +966-9-123-4567 (KSA), +973-1-123-4567 (Bahrain)
• Live Chat: Available on our website 9 AM - 9 PM local time
• WhatsApp: Country-specific numbers for quick assistance

📝 What to Include in Your Return Request

• Subject Line: "Return Request - Order #[Your Order Number]"
• Body: Clear description of items to return and reasons
• Attachments: Photos of items and any defects
• Preferred Resolution: Refund, exchange, or store credit

⏰ Expected Response Time

• Email: 2-4 hours during business days
• Phone: Immediate connection, resolution in 5-10 minutes
• Live Chat: Immediate response, resolution in 10-15 minutes
• WhatsApp: Response within 1 hour

Step 2: Return Authorization Process

🔍 Initial Review (First 24 Hours)

• Customer support reviews your return request
• Eligibility verified based on our return policy
• Additional information may be requested if needed
• Decision made on return approval

✅ Approval Outcomes

• Full Approval: Return accepted without conditions
• Conditional Approval: Return accepted with specific requirements
• Partial Approval: Some items approved, others rejected
• Rejection: Return not eligible (with detailed explanation)

📧 Return Authorization Email

• Return Authorization Number (RAN) assigned
• Return shipping label attached to email
• Detailed return instructions provided
• Expected timeline for refund/exchange

⚠️ What If Return Is Not Approved?

• Detailed explanation provided with specific reasons
• Alternative solutions offered when possible
• Appeal process available if you disagree with decision
• Customer support can explain policy exceptions

Step 3: Packaging and Shipping Your Return

📦 Proper Packaging Guidelines

• Outer Box: Use sturdy box or envelope appropriate for item size
• Protection: Add bubble wrap or packing material if needed
• Original Packaging: Include original packaging when possible
• Waterproof: Consider waterproof bag for clothing items

🏷️ Labeling Your Return

• Shipping Label: Use the provided return shipping label
• RAN: Write Return Authorization Number on package
• Order Number: Include order number for reference
• Return Address: Ensure our return address is visible

📋 Checklist Before Shipping

• Item is in original condition with all tags
• Return shipping label is properly attached
• RAN is clearly visible on package
• Package is securely sealed and protected

🚚 Shipping Options

• Provided Label: Use the prepaid return label we provide
• Drop-off Locations: List of approved drop-off locations
• Pickup Service: Available in select areas (additional fee)
• Tracking: Keep tracking number for reference

Step 4: Return Processing and Resolution

📬 Package Receipt (Days 1-2 After Shipping)

• Package received at our return processing center
• Tracking updated to "Received"
• Email notification sent to customer
• Package enters inspection queue

🔍 Inspection Process (Days 2-4)

• Item inspected for condition and compliance
• Checked against return criteria and original order
• Photos taken for documentation
• Inspection report completed

✅ Final Approval (Day 4)

• Final decision made based on inspection
• Customer notified of approval status
• Refund/exchange process initiated
• Any issues communicated to customer

💰 Resolution Processing (Days 5-7)

• Refund: Processed to original payment method
• Exchange: New item shipped to customer
• Store Credit: Added to customer account
• Confirmation: Final confirmation sent to customer

What to Expect During Each Stage

📱 Communication Throughout the Process

• Initial Contact: Confirmation of return request receipt
• Authorization: Notification of return approval and shipping label
• Shipment: Confirmation when return is received
• Inspection: Update during inspection process
• Resolution: Final confirmation of refund/exchange

⏱️ Timeline Expectations

• Return Request to Authorization: 24 hours
• Shipping to Receipt: 3-7 business days
• Inspection to Resolution: 2-3 business days
• Refund Processing: 3-5 business days
• Total Process: 10-15 business days from request to completion

🔍 Tracking Your Return

• Online Portal: Track return status in your account
• Email Updates: Automatic notifications at each stage
• SMS Alerts: Text message updates (optional)
• Customer Support: Real-time status updates available

🆘 Handling Issues and Delays

• Lost Returns: Investigation initiated if not received after 10 days
• Damage in Transit: Claim filed with shipping company
• Disputes: Resolution process for disagreements
• Escalation: Senior support team available for complex issues

Return Shipping Cost Calculation:

📏 Factors Affecting Cost:

• Package Weight: Heavier items cost more to ship
• Package Size: Larger packages have higher rates
• Distance: Longer distances increase cost
• Service Level: Standard vs. express shipping
• Destination: Remote areas cost more

💳 Payment for Return Shipping:

• Option 1: Pay at time of return (cash or card)
• Option 2: Deducted from refund amount
• Option 3: Pay via customer account
• Option 4: Invoice sent separately

📊 Sample Cost Calculations:

• T-Shirt (Bangladesh): ৳180 return shipping
• Jeans (UAE): AED 25 return shipping
• Dress (KSA): SAR 30 return shipping
• Handbag (Bahrain): BHD 8 return shipping

International Return Shipping Considerations:

🌍 Cross-Border Returns

• Higher Costs: International shipping is more expensive
• Customs Forms: Required for international returns
• Longer Transit: 10-15 days for international returns
• Duties and Taxes: May apply in some cases

🛃 Customs Documentation

• Required Forms: Customs declaration for returned goods
• Proof of Return: Documentation showing it's a return
• Value Declaration: Must match original purchase value
• Reason for Return: Must be clearly stated

💰 Cost Implications:

• Base Shipping: $25 - $75 for international returns
• Customs Fees: $0 - $50 depending on country
• Processing Fees: $10 - $20 for handling
• Total Cost: $35 - $145 for international returns

💡 Money-Saving Tips:

• Consolidate Returns: Return multiple items together
• Choose Economy Shipping: Slower but cheaper option
• Check for Promotions: Seasonal return shipping discounts
• Consider Store Credit: Often includes return shipping credit

Special Return Shipping Scenarios:

🎁 Gift Returns

• Who Pays: Original purchaser or gift recipient
• Process: Gift recipient initiates return with order number
• Refund: To original purchaser or gift recipient
• Shipping Cost: Depends on reason for return

🏷️ Sale Item Returns

• Final Sale Items: Cannot be returned (no exceptions)
• Discounted Items: Returnable but may have restocking fee
• Shipping Cost: Customer pays unless defective
• Refund Amount: Amount paid, not original price

🛍️ Multiple Item Returns

• Combined Shipping: One package for multiple items
• Cost Calculation: Based on total weight and size
• Single Fee: One return shipping cost for all items
• Efficiency: More economical than separate returns

🚚 Bulk Returns

Definition: Returns with 5+ items or high value

Special Handling: Dedicated return coordinator

Shipping Arrangement: Scheduled pickup service

Cost: Negotiated based on volume

What Makes Newness Collection Unique:

🌍 Cultural Fusion

• Global Trends: We bring international fashion trends to local markets
• Local Sensibilities: Products adapted to local cultural preferences
• Cultural Respect: Traditional wear with modern interpretations
• Regional Specialization: Unique collections for each operating country

🏭 Quality Manufacturing

• Premium Materials: High-quality fabrics and materials
• Expert Craftsmanship: Attention to detail in every product
• Durable Construction: Products built to last
• Quality Control: Rigorous quality checks at every stage

💡 Innovative Design

• In-House Design Team: Creative designers with global experience
• Trend Forecasting: Ahead of fashion curve with trend analysis
• Customer Feedback: Designs influenced by customer preferences
• Seasonal Updates: New collections every season

🌱 Sustainability Focus

• Eco-Friendly Materials: Sustainable fabric options
• Ethical Production: Fair labor practices and manufacturing
• Waste Reduction: Minimal packaging and waste in production
• Longevity: Products designed to last, reducing fast fashion impact

🎯 Size Inclusivity

• Extended Size Range: Products available in wide range of sizes
• Plus Size Collection: Dedicated plus-size fashion line
• Petite Options: Sizes for smaller frames
• Custom Sizing: Tailoring options for perfect fit

💎 Value Proposition

• Affordable Luxury: Premium quality at accessible prices
• Direct Sourcing: Cut out middlemen for better prices
• Regular Promotions: Sales and discounts for value shopping
• Loyalty Benefits: Rewards for repeat customers

Product Sourcing and Supply Chain:

🌐 Global Sourcing Network

• Dubai Hub: Central sourcing and distribution center
• Local Suppliers: Partnerships with local manufacturers
• International Brands: Direct relationships with global brands
• Emerging Designers: Support for new and upcoming talent

🏭 Manufacturing Partners

• Ethical Factories: Partners with fair labor practices
• Quality Certified: ISO and other quality certifications
• Environmental Standards: Sustainable manufacturing processes
• Regular Audits: Compliance and quality audits

📦 Inventory Management

• Real-Time Tracking: Advanced inventory management system
• Local Warehousing: Warehouses in each operating country
• Demand Forecasting: Data-driven inventory planning
• Quick Replenishment: Fast restocking of popular items

🔍 Quality Assurance

• Pre-Shipment Inspection: Quality checks before shipping
• Random Sampling: Statistical quality control
• Customer Feedback: Quality improvement based on reviews
• Return Analysis: Quality issues addressed proactively

Product Categories by Country:

🇦🇪 UAE Collection Highlights

• Luxury Focus: High-end fashion and premium brands
• Modern Abayas: Contemporary modest wear
• Business Casual: Professional wear for corporate environment
• Expatriate Fashion: Styles popular with expatriate community

🇸🇦 KSA Collection Highlights

• Modest Fashion: Comprehensive modest wear collection
• Traditional Wear: Cultural and religious clothing
• Family Fashion: Coordinating family outfits
• Festival Wear: Special occasion clothing

🇧🇭 Bahrain Collection Highlights

• Mixed Heritage: Blend of Gulf and international styles
• Professional Wear: Business attire for working women
• Contemporary Traditional: Modern takes on cultural wear
• Weekend Fashion: Casual and weekend wear

🇧🇩 Bangladesh Collection Highlights

• Ethnic Fusion: Traditional wear with modern elements
• Youth Fashion: Trendy styles for younger demographic
• Festival Wear: Clothing for cultural celebrations
• Affordable Fashion: Value-for-money options